Customer Project Manager

About the job

How You Will Contribute And What You Will Learn • Lead and manage the end‑to‑end delivery of complex Railway projects, involving multiple internal and external products, technologies, and solutions. • Ensure all project deliverables meet defined scope, budget, schedule, and quality standards. • Build and maintain strong relationships with external customers, partners, and internal stakeholders, enabling effective cross‑functional collaboration. • Drive all project communication, including planning, risk assessment, change management, and opportunity identification. • Monitor project financial performance, contractual adherence, and overall customer satisfaction. • Oversee and facilitate project closure activities, ensuring proper transition and comprehensive handover of deliverables. • Identify challenges proactively and translate complex information into clear, actionable insights for stakeholders. • Support the sales cycle by identifying upselling and cross‑selling opportunities during project execution. • Manage internal and external escalations, ensuring timely resolution and continuous improvement. • Provide executive‑level project status reporting, ensuring transparency and predictability. Lead vendor management activities, ensuring alignment with project goals and service expectations. Key Skills And Experience Required: • Bachelor’s degree and 10–15 years of experience leading complex projects; PMP certification strongly preferred. • Proven experience delivering Railway projects, including deployment of various railway subsystems. • Strong hands‑on expertise in implementing CORE, IP, and RAN (4G & 5G) from an end‑to‑end perspective. • Exceptional customer focus with strong problem‑solving abilities. • Ability to act as a motivational team leader, collaborating effectively with peers, customers, and stakeholders. • Excellent communication skills and high autonomy in managing day‑to‑day responsibilities. Good to Have: • Experience in R&D technical project management. • Prior experience working closely with customer engineering or operational teams.