Customer Relationship Management Manager

About the job

Company Description Ekatva Group, with 15 years of expertise in the real estate sector, offers high-quality residential and commercial developments. Based in Thane, the company is dedicated to delivering exceptional products and services while fostering long-term relationships with its stakeholders. Role Description This is a full-time, in-office role for a Customer Relationship Management Manager, located in Thane. The primary responsibilities include maintaining long-term client relationships, managing customer retention strategies, enhancing customer experience, and closely working with sales teams to achieve organizational goals. The manager will also utilize analytical skills to track and improve customer satisfaction while addressing client queries and concerns efficiently. Qualifications • Strong Customer Retention and Customer Experience skills, with a focus on building and maintaining positive relationships with clients. • Excellent Communication and interpersonal abilities to effectively interact with diverse clients and internal teams. • Proven Sales and negotiation skills with the ability to recognize and act on customer needs. • Proficiency in Analytical Skills, including data analysis and problem-solving related to customer interactions and retention strategies. • Self-motivated, detail-oriented, and capable of managing multiple tasks effectively. • Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not mandatory). • Experience in the real estate industry is a plus.

Requirements

• Customer Retention
• Customer Experience
• Communication
• Sales
• Negotiation

Qualifications

• Bachelor's degree in Business Administration
• Marketing
• Related field

Preferred Technologies

• Customer Retention
• Customer Experience
• Communication
• Sales
• Negotiation

Benefits

• null

About the company

Ekatva Group, with 15 years of expertise in the real estate sector, offers high-quality residential and commercial developments. Based in Thane, the company is dedicated to delivering exceptional products and services while fostering long-term relationships with its stakeholders.