Customer Service & Sales Associate

About the job

Company: Poochkoo Location: Bengaluru About Us: Poochkoo is a growing pet care brand based in Indiranagar, Bengaluru, dedicated to offering high-quality, compassionate, and reliable services for pets and their humans. From grooming and boarding to transportation and more, we strive to create joyful, stress-free experiences for pets and peace of mind for pet parents. Job Summary: We are looking for a passionate, empathetic, and proactive Customer Service & Sales Associate to join our vibrant team. In this role, you will serve as the primary link between our customers and on-ground teams (caretakers, groomers, drivers). You will handle customer queries with empathy, coordinate services to ensure smooth operations, and proactively engage in outbound communication to drive sales. If you love animals, enjoy interacting with people, and thrive in a dynamic work environment, this role is for you! Key Responsibilities: Customer Interaction & Coordination • Act as the first point of contact for all customer queries via phone, WhatsApp, email, or in-person. • You may have to meet customers in the centres, if required. • Manage bookings and daily service schedules with the on-ground team. • Provide real-time updates to customers about their pets’ services, including delays or changes. • Handle feedback, queries, and complaints with empathy and professionalism. • Maintain accurate service records, logs, and customer details in Google Sheets and Appsheet. Sales & Engagement • Make proactive outbound calls to follow up on leads, convert prospects into customers, and re-engage past customers. • Upsell and cross-sell Poochkoo’s services to enhance customer experience and revenue. • Educate customers on available services and guide them to the best solutions for their pets’ needs. Requirements: • A genuine love for animals and a basic understanding of pet care. • Strong verbal communication skills in English (Hindi/Kannada or other languages are a plus). • Ability to remain calm and empathetic in challenging customer situations. • Basic computer proficiency (Google Workspace, spreadsheets, messaging tools). • Highly organized, proactive, and able to multitask in a fast-paced environment. • Prior experience in customer service in the pet care space is a plus. Work Schedule • Timings: 9:00 AM - 6:00 PM • Working Days: 6 days a week, post probation 5 days a week • Week Off: Rotational (weekend offs not guaranteed, based on company requirements) Equal Opportunity Statement At Poochkoo, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on gender, sexual orientation, age, disability, race, religion, or any other status.

Requirements

• Customer service
• Sales
• Empathy
• Communication
• Organizational skills

Preferred Technologies

• Customer service
• Sales
• Empathy
• Communication
• Organizational skills

About the company

Poochkoo is a growing pet care brand based in Indiranagar, Bengaluru, dedicated to offering high-quality, compassionate, and reliable services for pets and their humans.