Customer Success Advisor

About the job

As a Customer Success Advisor based in the India office, your role will involve supporting EMEA-based customers in the Logistics Service Provider Industry. You will partner with customers to ensure they maximize the value from their Blue Yonder products by developing a deep understanding of their business operations and challenges within the industry. Building long-term relationships with both IT and business stakeholders, you will represent the voice of the customer within the core account team alongside the Account Manager and Technical Account Manager. If you enjoy working collaboratively in an energized and growing team to drive real value, this role is for you. Key Responsibilities: - Drive customer success strategies to achieve adoption and expertise within Blue Yonder solutions. - Serve as the primary point of contact for non-commercial relations and general escalation management. - Monitor and drive adoption metrics including deployment, utilization, and value realization. - Understand customers' industry and business processes. - Own strategic customer account meetings and regular check-ins. - Develop and manage a long-term adoption and value realization plan for each customer. - Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS. - Provide value-added recommendations to customers on industry trends and best practices. - Build and maintain relationships with key C-Level customer sponsors. - Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders. - Act as a customer advocate in driving industry and Blue Yonder best practices.

Requirements

• Customer Success
• Account Management
• Stakeholder Management

Qualifications

• 5 years experience in consulting or customer success management
• Knowledge in the supply chain domain

Preferred Technologies

• Customer Success
• Account Management
• Stakeholder Management