Customer Success Associate

About the job

Hi, We are hiring for Customer Success Associate Roles & Responsibilities • Provide administrative support for corporate products, primarily Learning. • Execute repetitive tasks such as: • User assignment, reassignment, and license revocation. • Deleting outdated data in customer instances. • Curating learning paths and migrating content between instances. • Handle reporting tasks by aggregating data from multiple reports and formatting it per customer requirements. • Address ad hoc requests related to time-consuming administrative tasks. • Maintain clear communication with internal account teams globally and occasionally with customers for clarifications. 📌 Day-to-Day Tasks • Monitor ticket queues in Dynamics CRM and pick up requests promptly. • Log into internal tools and customer instances to execute tasks following documented procedures. • Perform repetitive admin tasks (approx. 90% of workload) and occasional reporting or custom requests. • Update internal teams (and rarely customers) upon task completion. • Collaborate via Teams or CRM comments for clarifications when ticket details are incomplete. 📌 Manager’s Expectations • Strong soft skills: interpersonal communication, reliability, and ability to build relationships with global teams. • High attention to detail and accuracy when working in customer instances. • Ability to work fast and efficiently in a ticket-in/ticket-out environment without micromanagement. • Comfort with repetitive tasks and willingness to maintain quality consistently. • Preferred background: customer support or SaaS experience; technical support experience is a plus. • Excel proficiency (pivot tables, VLOOKUP, macros) is highly desirable but not mandatory. • Familiarity with CRM systems (Dynamics preferred) is a bonus. • Occasional customer-facing interaction (currently ~5% of time) may increase based on candidate capability. Looking for immediate joiner. Exp-5-7 years

Requirements

• Administrative support
• Attention to detail
• Communication skills

Qualifications

• Customer support or SaaS experience
• Technical support experience is a plus

Preferred Technologies

• Administrative support
• Attention to detail
• Communication skills