Customer Success Associate

About the job

We are looking for an intelligent, empathetic, and high-energy Customer Success Associate to join our high-velocity team. You will be the primary face of our organization for a subset of accounts, ensuring smooth onboarding, implementation, and long-term value realization. What You Will Be Doing • Strategic Lifecycle Management: Own day-to-day interactions and take clients through an optimal customer journey, from initial onboarding to successful renewal. • Data-Driven Insights: Analyze customer usage data and adoption metrics to provide insight-driven recommendations that maximize product value. • Revenue Expansion: Identify and facilitate cross-sell and upsell opportunities to drive portfolio growth. • Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to resolve escalations and align platform capabilities with client business objectives. • Operational Excellence: Maintain accurate records of all customer actions and follow-ups, ensuring 100% engagement tracking. Requirements • Experience: 2+ years in an Enterprise Software or SaaS environment, specifically within Customer Success or Technical Account Management. • Domain Knowledge: Experience in companies selling middleware, data integration, iPaaS, or supply chain orchestration technologies. • Business Acumen: Familiarity with annual subscription models and managing renewal processes. • Tech Stack: Proficiency with CS tools such as Salesforce, Planhat, or Gong is highly preferred. • Communication: Exceptional written and verbal communication skills with the ability to lead structured engagement programs. • Adaptability: Proven ability to thrive in a fast-paced environment with evolving processes. Why Join Us? We foster a culture of innovation and empowerment through active mentoring. You will work where strategy, technology, and marketing intersect to create industry-leading integration solutions.