Customer Success Associate

About the job

Position Summary: • Building & strengthening customer relationships • Listen, empathize and help customers achieve their goals • Manage incoming chats, emails, calls, SMS, and various other channels, and handle appropriate follow-up • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction • Have a comprehensive knowledge of the company’s business model in order to answer all customer-related inquiries • Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support You’ll Be Improving & Responsible To: • Resolving and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction • Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support Your Experience Across The Years in the Roles You’ve Played: • Bachelor’s degree preferred • Mad multi-tasking skills • Exceptional English communication skills, both written and verbal • A positive, polite, confident, sincere, and friendly disposition • The ability to solve problems and to think quickly on your feet • The ability to stay calm, cool, and collected during stressful customer interactions • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride • An eye for detail • Knowledge of CRM is a plus • Ability to work nights, weekends, and holidays Academic qualifications: • Bachelor’s degree in English, Journalism or related field. What We Offer: • Competitive salary • Results-oriented work environment. • Professional growth: significant responsibility in day-to-day, being the voice of Cradlewise • Opportunity to apply in practice and rapidly grow your knowledge. • Competitive salary and additional benefits which will grow with the company.

Requirements

• Customer relationship management
• Communication skills
• Multi-tasking
• Problem-solving
• Attention to detail

Qualifications

• Bachelor’s degree in English, Journalism or related field

Preferred Technologies

• Customer relationship management
• Communication skills
• Multi-tasking
• Problem-solving
• Attention to detail

Benefits

• Competitive salary
• Professional growth opportunities
• Flexible working hours

About the company

Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune. We build smart baby products. Our first product is a smart crib for babies from 0 to 24 months of age. Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom! We are all about sensing, learning and impacting the outcome for the baby and parents. We’re passionate about our people, our customers, our values, and our culture!