About the job
Customer Success Associate About Cradlewise: • We build smart baby products, including a smart crib for babies from 0 to 24 months of age. • Our product comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby's sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom. Key Responsibilities: • BUILDING & STRENGTHENIN ... G CUSTOMER RELATIONSHIPS • LISTEN TO AND HELP CUSTOMERS ACHIEVE THEIR GOALS • MANAGE INCOMING CHATS, EMAILS, CALLS, SMS, AND VARIOUS OTHER CHANNELS Your Experience Across The Years in the Roles You've Played: • Candidate should have bachelor's degree preferred • Must have exceptional english communication skills both written and verbal. Ability to solve problems quickly think on feet stay calm cool collected during stressful customer interactions flexibility eye detail knowledge crm plus ability work nights weekends holidays no prior experience necessary but will be added advantage as long it not more than two years . You'll Be Improving Responsible To– addressing resolving recording any customer issues arise pertaining business growth billing general account satisfaction demonstrate value cradlewise customers daily providing amazing support your academic qualifications bachelor's degree english journalism related field. culture values passion people our customers team environment driven by tech innovation result orientation empowerment equality make difference you join us empowered innovate change world around us.
About the company
Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune. We build smart baby products.
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