Customer Success Associate

About the job

We’re hiring | Customer Success Associate (Voice – US Accounts) 🇺🇸📞 As part of our continued growth, GACS is expanding its India-based Customer Success team and looking for strong, voice-first professionals who enjoy working directly with U.S.-based customers. This is a phone-heavy, relationship-driven role where you’ll speak with local and multi-location business owners in the U.S., help them understand marketing performance, and guide them toward better adoption, retention, and growth. 🔹 What you’ll do • Run live calls with U.S. customers (onboarding, health checks, performance reviews) • Explain marketing performance in simple, non-technical language • Handle concerns, churn-risk situations, and expectation setting • Work closely with cross-functional teams (CS, Ad Ops, Analytics, Tech) • Build long-term customer relationships based on trust and outcomes 🔹 Who we’re looking for • Strong spoken English and confidence on voice calls • 3+ years of experience in Customer Success / Account Management / Voice-based international roles • Comfortable working US EST hours (7: 30 PM – 3: 30 AM IST) • Ability to explain metrics like leads, calls, clicks, and conversions clearly • High ownership mindset and customer empathy 📍 Location : Remote (India) 🕘 Shift : US EST 💼 Type : Full-time 💰 Compensation : Up to ₹15 LPA (depending on experience) If you enjoy customer conversations, problem-solving, and working with global teams, we’d love to hear from you.

Requirements

• Strong spoken English
• Customer empathy
• Ability to explain metrics clearly

Preferred Technologies

• Strong spoken English
• Customer empathy
• Ability to explain metrics clearly