Customer Success Associate

About the job

Job Title: Customer Success Associate Location: Gurgaon, India Experience Required: Minimum 1 Year in EdTech Sales Type: Full-time Salary Upto 5 lpa Role Overview We are looking for a Customer Success Associate who will be responsible for engaging with existing customers, improving customer experience, and ensuring long-term retention. The ideal candidate should have prior experience in EdTech sales and possess strong relationship-building and problem-solving skills to reduce churn and drive customer satisfaction. Key Responsibilities • Build strong relationships with existing customers to ensure continued engagement with the platform. • Proactively connect with customers to understand concerns and reduce churn. • Provide excellent customer service and resolve queries effectively. • Offer suitable solutions, renewals, or upgrades based on customer needs. • Handle customer escalations professionally and ensure quick resolution. • Track customer feedback and collaborate with internal teams to improve the overall experience. • Work towards achieving retention and renewal targets. Requirements • Minimum 1 year of experience in EdTech sales (mandatory). • Strong communication, negotiation, and convincing skills. • Customer-first mindset with strong relationship-building abilities. • Ability to work under pressure and meet retention targets. • Strong problem-solving skills and the ability to handle difficult conversations professionally.

Requirements

• EdTech sales
• Relationship Building
• Problem Solving
• Customer Service
• Communication Skills
• Negotiation Skills

Preferred Technologies

• EdTech sales
• Relationship Building
• Problem Solving
• Customer Service
• Communication Skills
• Negotiation Skills

Benefits

• Career growth in customer success and sales leadership roles

About the company

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers among kids and young adults. We are a Series B-funded global edtech company impacting learners across 13+ countries through live 1:1 personalized classes in Public Speaking and Creative Writing delivered by the top 1% of teachers.