Customer Success Associate Level 2

About the job

Role Description This is a full-time, on-site role based in Surat for a Customer Success Associate Level 2. The role involves engaging with customers to address their needs, providing high-quality support, ensuring customer satisfaction, and supporting customer retention efforts. The associate will analyze customer feedback, identify areas for improvement, and work collaboratively with internal teams to enhance the customer experience. Qualifications • Skills in Customer Engagement, Customer Support, and maintaining Customer Satisfaction • Experience in Customer Retention and building long-term relationships • Strong Analytical Skills to interpret data and derive actionable insights • Excellent verbal and written communication skills • Ability to work collaboratively within a team environment • Previous experience in customer service, particularly in property management, is a plus.

Requirements

• Customer Engagement
• Analytical Skills
• Communication

Preferred Technologies

• Customer Engagement
• Analytical Skills
• Communication

About the company

PropVIVO is a forward-thinking property management company dedicated to transforming community association management. By prioritizing excellent service, the company aims to establish new industry standards while fostering thriving and harmonious communities. PropVIVO’s innovative approach and commitment to excellence make it a standout organization in the property management sector.