Customer Success Coordinator

About the job

Purpose of the Role We are looking for a dedicated Customer Success Coordinator to support exceptional service delivery across our operations in the Middle East and Africa. This role acts as a key liaison between our customers, production facility in Malaysia, internal logistics team, and sales team in Dubai to ensure a seamless and positive customer experience. Key Responsibilities Customer Service & Relationship Management • Serve as the primary point of contact for customers across the Middle East and Africa. • Proactively communicate order status, delivery updates, and address any potential issues. • Build and maintain strong, trust-based relationships with customers through consistent and professional communication. • Respond to customer inquiries and concerns in a timely and solution-oriented manner. Order Management & Coordination • Collaborate with the production team in Malaysia to ensure timely manufacturing and dispatch. • Monitor order progress and identify potential delays or challenges early. • Ensure all order documentation is accurate and meets regional compliance requirements. • Track internal logistics schedules and shipment progress. Logistics Coordination • Monitor shipment timelines and update customers on delivery status using internal systems. • Work closely with the logistics team to resolve shipping-related issues. • Escalate delays or concerns to relevant internal stakeholders as needed. • Maintain a working knowledge of shipping documentation and logistics processes. Sales Support • Partner with the Dubai-based sales team to ensure smooth order processing and customer handover. • Maintain accurate customer records and order histories. • Support payment follow-up and coordinate with the finance team. • Generate regular reports on order status, delivery performance, and customer satisfaction metrics. Qualifications, Skills And Experience Required • Bachelor’s degree in business administration, Customer Service, or a related field. • Minimum of 5 years’ experience in a customer service, coordination, or similar role. • Excellent communication skills in English (knowledge of additional regional languages is a plus). • Strong organizational skills and ability to manage multiple priorities. • Proficiency in ERP systems and Microsoft Office Suite, especially Excel. Preferred Skills & Attributes • Experience in order tracking and logistics coordination. • Familiarity with Middle East and African markets. • Understanding of international shipping documentation and trade practices. • Strong problem-solving skills and attention to detail. • Cultural awareness and ability to collaborate with diverse teams. • Experience in payment follow-up and basic financial coordination.

Requirements

• Customer Service
• Order Management
• Logistics Coordination
• Sales Support
• Communication

Qualifications

• Bachelor’s degree in business administration
• Customer Service
• related field

Preferred Technologies

• Customer Service
• Order Management
• Logistics Coordination
• Sales Support
• Communication

About the company

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers.