Customer Success Engineer

About the job

Customer Success Engineer – Cybersecurity Location: Remote (India preferred) Type: Full-time About the Role: As a Customer Success Engineer at Strobes, you’ll be the technical bridge between our customers and our platform. Your job is not just to keep customers satisfied but to help them stay genuinely secure. You will work closely with security teams to help them maximize value from our ASM, PTaaS, RBVM, and ASPM solutions, combining technical expertise with strong relationship skills. Responsibilities: Customer Enablement • Lead onboarding and adoption for assigned customers, ensuring they achieve quick time-to-value. • Guide customers through scanner configurations, integration setups, and workflow automation. • Help customers understand vulnerability data, risk scoring, and remediation prioritization. • Train customer teams on platform features, dashboards, and reporting capabilities. Technical Advisory • Conduct regular review calls to track progress on security metrics and remediation velocity. • Help customers interpret scan results, understand exposure trends, and measure security outcomes. • Troubleshoot integration issues and provide guidance on connector configurations. • Answer technical questions about vulnerability management, risk-based prioritization, and threat exposure. Strategic Partnership • Build strong relationships with customer security teams, becoming their trusted technical advisor. • Understand customer security goals and map them to platform capabilities. • Identify opportunities for customers to expand their use of Strobes solutions. • Drive adoption of best practices across your customer portfolio. Internal Collaboration • Share customer feedback, pain points, and feature requests with Product and Engineering teams. • Contribute to knowledge base articles, runbooks, and internal documentation. • Help improve onboarding processes and customer success playbooks. • Participate in product discussions to represent the customer perspective. Skills Required Technical Foundation • Working knowledge of vulnerability management concepts and security testing methodologies. • Familiarity with common security tools and scanners (SAST, DAST, cloud security, container scanning). • Understanding of APIs, webhooks, and integration patterns. • Basic knowledge of cloud platforms (AWS, Azure, GCP) and how security fits into cloud environments. • Ability to read and interpret vulnerability scan reports and CVE data. Customer-Facing Skills • Strong communication skills – able to explain technical concepts to different audiences. • Problem-solving mindset with ability to work through complex technical issues. • Ownership mentality and accountability in remote work environment. • Ability to manage multiple customer relationships and prioritize effectively. Working Style • Self-starter who can work independently while knowing when to escalate. • Low drama, high clarity approach to work. • Outcome-focused and willing to stretch when customers need support. • Comfortable with ambiguity and building processes as you go. Nice to Have • Prior experience in customer success, technical account management, or security consulting roles. • Background in offensive security, vulnerability management, AppSec, or cloud security. • Experience working with enterprise customers or technical stakeholders. • Familiarity with CTEM, RBVM, or exposure management platforms. • Security-related certifications (any recognized security certification is a plus). • Experience with ticketing systems (Jira, ServiceNow) and collaboration tools (Slack, MS Teams). Why Join Strobes Work with real cybersecurity challenges, serious customers, and a platform built for outcomes. If you value accountability, clear work, and meaningful impact over corporate theater, this role is for you. We're a team that appreciates technical depth, authentic relationships, and people who care about actually solving problems.

Requirements

• Customer enablement
• Technical advisory
• Strategic partnership
• Internal collaboration

Qualifications

• Working knowledge of vulnerability management
• Familiarity with common security tools
• Strong communication skills

Preferred Technologies

• Customer enablement
• Technical advisory
• Strategic partnership
• Internal collaboration