Customer Success Executive

About the job

Job Description We are looking for a Customer Success Executive to join our team and act as the primary point of contact for our clients. The ideal candidate will ensure a smooth onboarding experience, maintain strong client relationships, and drive customer satisfaction and retention. Key Responsibilities ∙Serve as the primary point of contact for assigned clients and manage day-to-day communications.∙Ensure successful product adoption, and address their initial queries for customers∙Understand customer needs and provide timely solutions or escalate to the technical team when required.∙Maintain and track client accounts, ensuring high satisfaction and retention.∙Collect feedback from customers to improve products, services, and processes.∙Work closely with the sales and product teams to support customer requirements and identify upsell opportunities. Required Skills & Qualifications ∙Bachelor’s degree in any discipline (BBA, BCom, BE, or related fields preferred).∙0–1 years of experience in Customer Success, Client Servicing, or Support roles.∙Excellent verbal and written communication skills in English.∙Strong problem-solving skills and the ability to handle customer queries effectively.∙Positive attitude, team player, and willingness to learn. Benefits: ∙ Competitive salary.∙ Opportunities for professional growth and development.∙ A dynamic and collaborative work environment. If you are someone with a passion for technology and customer engagement, we invite you to be part of our growing team!

Requirements

• Communication Skills
• Problem-Solving Skills

Qualifications

• Bachelor’s degree

Preferred Technologies

• Communication Skills
• Problem-Solving Skills

Benefits

• Competitive salary
• Opportunities for professional growth and development
• A dynamic and collaborative work environment