Customer Success Executive

About the job

About The Role As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success. Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns. You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts. What You’ll Be Doing: • Monitoring drivers’ performance. • Conducting daily check-in on drivers’ pulse. • Supporting drivers. • Solving driver's issues while drivers are in transit. • Receiving inbound calls from drivers. • Making outbound calls to drivers. • Conducting driver survey. • Compiling data from drivers survey. • Accountability of all Moove vehicles. • Ensuring that drivers obey rules and regulations as laid down by the company. • Ensuring that drivers get the right information from the company. What you will need for this position: • Degree in any discipline. • 1-year experience in customer care/support roles. • Experience in the transportation industry is an added advantage. • Proficient in the use of Microsoft Suites (Excel). • Ability to manage people. • The candidate must possess an eye for details.

Requirements

• Customer Satisfaction
• Client Relationships
• Communication
• Problem Solving

Qualifications

• Degree in any discipline
• 1-year experience in customer care/support roles

Preferred Technologies

• Customer Satisfaction
• Client Relationships
• Communication
• Problem Solving

About the company

Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive. Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others.