Customer Success Executive

About the job

Company Description Next Education is a leading SaaS-based education solutions provider catering to the K–12 sector, headquartered in Hyderabad, India. Since its inception in 2007, the company has impacted the lives of over 12 million students across 18,000+ schools, including 240,000+ teachers in India and the Middle East. They offer user-centric and cost-effective solutions, such as TeachNext, NextLab, and NextCurriculum, which support CBSE, ICSE, and 29 state education boards in seven major Indian languages. With over 25,000 digital learning modules developed in-house and powered by advanced technologies, Next Education focuses on fostering critical 21st-century skills in learners. Their flagship product, Next Learning Platform, streamlines academic and administrative school operations through an integrated SaaS model. Role Description The Customer Success Executive, who will act as a key point for client success, ensuring successful onboarding, implementation, and ongoing support of our SaaS based ERP and LMS platforms. • Assist with smooth onboarding and implementation of the premium clients. • Providing timely support and follow-up for client requirements. • Improving client engagement • Coordinating closely with internal teams to address operational or technical requirements related to these deals. • Willing To Travel (Based on Demand Only)

Requirements

• Customer Onboarding
• Technical Support
• Client Engagement
• Communication Skills
• Problem-Solving

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field
• Intermediate-level proficiency in MS Excel

Preferred Technologies

• Customer Onboarding
• Technical Support
• Client Engagement
• Communication Skills
• Problem-Solving

About the company

Next Education is a leading SaaS-based education solutions provider catering to the K–12 sector, headquartered in Hyderabad, India. Since its inception in 2007, the company has impacted the lives of over 12 million students across 18,000+ schools, including 240,000+ teachers in India and the Middle East. They offer user-centric and cost-effective solutions, such as TeachNext, NextLab, and NextCurriculum, which support CBSE, ICSE, and 29 state education boards in seven major Indian languages. With over 25,000 digital learning modules developed in-house and powered by advanced technologies, Next Education focuses on fostering critical 21st-century skills in learners. Their flagship product, Next Learning Platform, streamlines academic and administrative school operations through an integrated SaaS model.