Customer Success Lead

About the job

Industry: Saa S | Data Security About Us Concentric AI is a dynamic and innovative organization dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting-edge solutions that make a meaningful impact for enterprises. If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we’d love to have you on our team. We operate with Trust, Humility, and Continuous Learning at the core of everything we do. Key Responsibilities • Analyze customer data on the Concentric platform to identify data risks, trends, and anomalies • Develop and recommend data risk remediation strategies based on insights • Prepare and present data risk and security posture reports to customers • Handhold customers through the implementation of remediation strategies • Act as a trusted data security advisor, providing subject-matter expertise and strategic guidance aligned to customer goals • Own end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs • Build strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadership • Deeply understand customer use cases and map them to Concentric’s product capabilities • Deliver hands-on product training and drive adoption across customer teams • Monitor customer health, usage, and engagement; proactively identify and mitigate churn risks • Conduct regular usage reviews, QBRs/MBRs, and support renewal and expansion conversations • Troubleshoot customer issues and coordinate with Engineering, Product, and Support for timely resolution • Act as the voice of the customer internally, sharing insights on trends, gaps, and feature requests • Contribute to building scalable CS processes, templates, and documentation.