Customer Success Manager

About the job

You will be joining Adobe's Digital Media Enterprise Customer Success & Strategy organization in Noida as a Customer Success Manager for the Middle East. Your role will involve the following responsibilities: - Drive strategic value realization of Adobe's enterprise programs across the Middle East. - Advise C-suite stakeholders and VPs on ensuring Adobe's digital media vision and transformation roadmap translates into measurable customer outcomes. - Identify product use cases, run product webinars, customer education series, and showcase adoption growth in monthly active users and activations. - Create joint customer success stories and case studies. - Develop internal collateral to educate customer field and partner teams on collaboration value and position joint Arabic LLM-enabled solutions. - Blend product knowledge, stakeholder management, business value realization, and transformation skills to help clients scale digital experiences using generative AI technologies. - Assist account teams in positioning Digital Media products and executing GTM plans targeting public sector and enterprise Arabic-speaking customers in the Middle East and North Africa. Key Responsibilities: - Lead executive and strategic relationship management for Adobe ME customers. - Establish, guide, and mature digital transformation initiatives, enabling customers to scale Adobe emerging tech capabilities and institutionalize best practices. - Orchestrate multi-workstream collaboration and execution across Experience Cloud solutions, data platforms, Content Supply Chain, and Digital Media Services. - Partner with the Adobe Sales team to position Adobe's transformation approach and ensure customers understand the value of Digital Media emerging technology. - Facilitate strategic product enablement workshops, Adobe Days, Creative Jams, learning series, steering committees, and cross-functional executive engagements. - Monitor customer performance, KPIs, and business value impact ensuring visibility and alignment through successful SBRs and QBRs. - Drive account growth by identifying opportunities for additional services and value creation. - Collaborate with Product, Engineering, Sales, and Global teams to address customer needs with timely solutions. - Support innovation by identifying opportunities for optimization, new use cases, and maturity acceleration through Adobe technologies.

Requirements

• customer success
• stakeholder management
• product knowledge
• communication skills
• consulting
• transformational skills

Preferred Technologies

• customer success
• stakeholder management
• product knowledge
• communication skills
• consulting
• transformational skills

About the company

Joining Adobe's Digital Media Enterprise Customer Success & Strategy organization in Noida, the company focuses on driving the strategic value realization of its enterprise programs across the Middle East, while advising C-suite stakeholders and VPs.