Customer Success Manager

About the job

About Akto Akto is an early-stage, high-growth cybersecurity startup backed by Accel and leading venture investors. We pioneered API Security and are now defining a new category : Agentic Security – protecting AI agents, MCP servers, and enterprises adopting AI. Our customers include Fortune 100 banks, fintechs, and global enterprises. We move fast, set ambitious goals, and are building a world-class team to shape the future of security in the AI era. It's an early stage AI Agent security company in b2b enterprise saas space. It's seed funded by Accel and Alumni ventures. Role Overview We’re looking for a proactive and strategic Customer Success Manager (CSM) to own and drive adoption, engagement, and retention across enterprise customers in the Asia region. You’ll partner closely with CISOs, AppSec, and platform engineering teams to ensure success with Akto’s platform and help grow strategic accounts. Key Responsibilities Technical Onboarding & Adoption Lead hands-on onboarding and implementation for new enterprise customers. Work directly with customer engineering teams to: Configure API discovery, traffic analysis, and agent monitoring. Enable production-grade deployments. Drive time-to-value and ensure customers see measurable security ROI. Conduct deep-dive technical enablement sessions for security and platform teams. Account Management & Growth Serve as the trusted advisor to CISOs and AppSec leaders across assigned accounts. Drive renewals, upsells, and multi-year expansion strategies in partnership with Sales. Conduct quarterly business reviews (QBRs) with key stakeholders. Customer Advocacy & Experience Own overall customer health metrics: usage, satisfaction, and retention. Anticipate risks to customer success and proactively address them. Collect product feedback and relay insights to Product & Engineering teams. Cross-functional Collaboration Work cross-functionally with Sales, Product, and Engineering to deliver customer outcomes. Contribute to playbooks and processes. Qualifications 3 most critical requirements from the job: Roll up the sleeves and get things done attitude. This is not a 'work-life balance' job. Figure things out mindset – you must be resourceful and self-driven. Ambitious, diligent and smart.

Requirements

• API Security
• Customer Engagement
• Technical Onboarding
• Account Management
• Cross-functional Collaboration

Qualifications

• Bachelor’s Degree
• 3-5 years of experience in Technical Customer Success

Preferred Technologies

• API Security
• Customer Engagement
• Technical Onboarding
• Account Management
• Cross-functional Collaboration

Benefits

• Opportunity to own and shape marketing in a high-growth startup
• Exposure to enterprise clients and cutting-edge technology

About the company

Akto is an early-stage, high-growth cybersecurity startup backed by Accel and leading venture investors. We pioneered API Security and are now defining a new category: Agentic Security – protecting AI agents, MCP servers, and enterprises adopting AI. Our customers include Fortune 100 banks, fintechs, and global enterprises.