Customer Success Manager

About the job

Responsibilities • Establish clear client retention goals. • Define success milestones for the clients and employees to work towards. • Assist customers with setting up and navigating various programs. • Promote the value of Gnani.ai’s software & services. • Upsell/ Cross-sell Gnani.ai’s software & services. • Promote value through customer experience. • Assist in creating training courses and educational materials. • Review customer complaints and concerns and seek to improve the customer experience. • Assist in conducting Customer Workshops on a periodical basis. Requirements and skills • Proven work experience as a Customer Success Manager or similar role for a minimum of three years. • Working in a SAAS organization is a must. • Experience in dealing with large and mid-sized Enterprise customers in India. • Should have a quota carrying experience. • Exceptional ability to communicate and foster positive business relationships. • SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must. • Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required. • A bachelor or MBA degree is preferred. • This role requires a fair amount of travel meeting your clients and working from the office location.

Requirements

• customer success
• SaaS
• communication
• relationship building

Qualifications

• Bachelor's degree
• MBA

Preferred Technologies

• customer success
• SaaS
• communication
• relationship building

About the company

At Gnani.ai, we don’t just power conversations- we build AI agents that think, speak, and act. Our voice-first, Agentic AI platform helps enterprises automate millions of customer interactions across voice, chat, and workflows- with zero handoffs, in 40+ languages, and at enterprise scale.