Customer Success Manager

About the job

At Gnani.ai, we don’t just power conversations- we build AI agents that think, speak, and act. Our voice-first, Agentic AI platform helps enterprises automate millions of customer interactions across voice, chat, and workflows- with zero handoffs, in 40+ languages, and at enterprise scale. Trusted by 200+ customers, including Fortune 500 brands, we power 30M+ voice interactions daily in 40+ languages, including 12+ Indian languages. Whether it’s securing transactions, scaling support, or driving collections- our AI agents are built for real-world business impact. What We Offer: - A unified Generative AI CX suite built for action: - Inya : Free to use Bot Builder platform for Gen AI Agents - Armour365™ : Voice biometrics for real-time, secure authentication - Automate365™ : Omnichannel AI agents for process automation - Assist365™ : Live call intelligence to guide human agents - Aura365™ : Post-call analytics for QA and insights What Powers Us: - Speech-to-speech Multilingual LLMs for natural, real-time conversations - Domain-specific SLMs tuned for BFSI, retail, auto, healthcare, and more - 20+ patents across voice, NLP, and intelligent orchestration - Agentic AI architecture for zero handoffs and autonomous decision-making Why Teams Choose Gnani.ai: - Built for Scale : Millions of calls. Dozens of languages. Zero handoffs. - Proven Results : Faster resolutions, 70% cost savings, and happier customers - Enterprise-Grade : SOC2, HIPAA, GDPR, PCI DSS, ISO 27001 certified - Backed by Samsung Ventures and InfoEdge, with strategic partnerships with NVIDIA, Microsoft, and more Headquartered in Bengaluru & California, we’re not just building AI- we’re leading the next wave of autonomous customer experiences. Responsibilities • Establish clear client retention goals. • Define success milestones for the clients and employees to work towards • Assist customers with setting up and navigating various programs • Promote the value of Gnani.ai’s software & services • Upsell/ Cross-sell Gnani.ai’s software & services • Promote value through customer experience • Assist in creating training courses and educational materials • Review customer complaints and concerns and seek to improve the customer experience. • Assist in conducting Customer Workshops on a periodical basis Requirements and skills • Proven work experience as a Customer Success Manager or similar role for a minimum of three years • Working in a SAAS organization is a must • Experience in dealing with large and mid-size Enterprise customers in India • Should have a quota carrying experience • Exceptional ability to communicate and foster positive business relationships • SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must. • Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required. • A bachelor or MBA degree is preferred. • This role requires fair amount of travel meeting your clients and working from the office location.

Requirements

• Customer Success Management
• SAAS
• Technical Skills
• Communication
• Client Relations

Qualifications

• Bachelor's Degree
• MBA

Preferred Technologies

• Customer Success Management
• SAAS
• Technical Skills
• Communication
• Client Relations

About the company

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