Customer Success Manager

About the job

Role Responsibilities • Develop an intimate understanding of your customers businesses • Develop a network of champions within each account through education, • coaching and strong influencing skills • Represent to our customers as a trusted advisor, advocate and marketing • thought leader/subject-matter-expert and help them in creating marketing • strategy user lifecycle journey • Collaborate with customers to develop, launch, and manage marketing• campaigns focused on engagement and revenue goals • Be an expert on trends and best practices for digital marketing and• analytics • Enlighten our customers with insights garnered from their own data and• industry trends • Ensure customers get maximum value from customer engagement by leveraging• full platform functionality • Handle customer concerns with confidence, putting them at ease • Generate Case Studies, Testimonials PR from customers opportunities • Learn best of the marketing technologies and concepts • Opportunity to work with diverse of clients in diverse industries and learn• their marketing concepts Qualifications • MBA in Marketing is a plus • 5+ years of experience in digital marketing, CRM or Customer Success (Ideal) • Strong attention to detail, dedicated work ethic, organized, and strong• communication skills desired • Ability to work with cross-functional teams • Strong project management and time management skills • Ability to identify and implement process improvements • Strong problem-solving skills - diagnosis, root-cause assessment, option• evaluation and resolution • Ability to communicate clearly and strategically with clients, team• members, and the marketplace • Ability to respond quickly to critical issues and roadblock • Good communication skills (Written/Oral) • Excellent presentation skills.

Requirements

• Customer Success
• Digital Marketing
• CRM
• Communication
• Project Management

Qualifications

• MBA in Marketing
• 5+ years of experience in digital marketing
• Strong communication skills

Preferred Technologies

• Customer Success
• Digital Marketing
• CRM
• Communication
• Project Management