Customer Success Manager

About the job

Key Skills & Competencies • Strong customer orientation with excellent communication and relationship-building skills. • Analytical mindset with ability to derive insights from data. • Conflict resolution and problem-solving abilities. • Ability to manage multiple clients and stakeholders simultaneously. • Proficiency in CRM tools and reporting platforms (Salesforce, Zoho, Excel, etc.). Qualifications • Bachelor’s degree (MBA preferred). • 4–7 years of experience in Customer Success / Account Management / Client Servicing, preferably in B2B, logistics, shared mobility, Hotel industry or SaaS sectors. • Experience working with enterprise customers and managing service SLAs.