Customer Success Manager

About the job

Role Description This is an on-site, full-time Customer Success Manager role based in Chengalpattu/Thiruvannamalai/Puducherry. The Customer Success Manager will be responsible for fostering positive relationships with schools, ensuring high levels of customer satisfaction, and driving customer retention. Daily tasks include interacting with school administrators, addressing customer concerns, ensuring effective adoption of LEAD's Edtech solutions, and providing exceptional customer support. The role also involves leveraging analytical insights to improve engagement strategies and consistently delivering excellent service to all stakeholders. Qualifications Strong Customer Satisfaction and Customer Service skills to address customer needs and resolve issues effectively. Proficiency in Relationship Building and Customer Retention to maintain and enhance school partnerships. Excellent Analytical Skills to assess data and provide actionable insights to improve customer experiences. Ability to work collaboratively and communicate effectively with various stakeholders. Proven experience in a customer-facing role, preferably in the education or Edtech sector. Strong organizational and time-management abilities to handle multiple responsibilities effectively. Bachelor's degree in business administration, education, or a related field is preferred. Strong track record in Business development (upsell/cross sell/new business).

Requirements

• Customer Satisfaction
• Customer Service
• Relationship Building
• Customer Retention
• Analytical Skills
• Organizational Skills
• Time-management

Qualifications

• Bachelor's degree in business administration
• education
• related field

Preferred Technologies

• Customer Satisfaction
• Customer Service
• Relationship Building
• Customer Retention
• Analytical Skills
• Organizational Skills
• Time-management

About the company

LEAD Group is India's largest and fastest-growing School Edtech company, dedicated to transforming the education system through innovative technology-driven solutions. Founded in 2012, LEAD Group currently enhances the learning experiences of over 3.5 million students and empowers more than 50,000 teachers in 8,000+ schools across 400+ cities and towns. The company offers a range of customized solutions, including integrated systems designed to improve learning in schools and boost academic excellence. Committed to providing excellent education to every child in India, LEAD Group aims to enable propulsive learning for 25 million students by 2028.