CUSTOMER SUCCESS MANAGER

About the job

Purpose of the Job: The Customer Success Manager plays a critical role in helping us achieve this mission - they directly work with teachers and schools to ensure that our system is effectively implemented to achieve the desired learning outcomes. We are looking for highly competent professionals who understand what it takes to ensure quality education and are excited by the idea of spending time at our partner schools. Must: ● Ensuring high customer NPS across all partner schools in territory. ● Partner with the Academic & Sales team to develop plans that can contribute to the success of partner school and improve client results. ● Retention of partner schools. ● Increasing student admission in the partner schools. ● Ensuring timely dues collection from partner schools. ● Oversee BTL campaigns, engage in and improve upon in-house brand promotions. ● Track & review Client Data, reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training. Should: ● 5+ years of account management experience in customer facing, concept selling organizations preferably SaaS/FMCG/Industrial solution provider. ● Ready to travel across PAN India as and when required. ● Possesses honesty, integrity, strong work ethic, and team skills. ● Strong problem solving and communication abilities; is organized and efficient. ● Excited by and open to new ideas and new ways of doing things. ● Proven ability to meet deadlines in a high-paced work environment. ● Proficient with multiple technologies, Account Management and Sales.

Requirements

• Account Management
• Customer Success
• Relationship Management
• Problem Solving
• Communication

Preferred Technologies

• Account Management
• Customer Success
• Relationship Management
• Problem Solving
• Communication

About the company

LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest-growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country and empower them with the tools and resources that transform them into centers of excellence. Our enhanced performance monitoring tools, dedicated lesson plans, and tech-based solutions enable educators to provide students with the best education.