Customer Success Manager

About the job

Customer Success Manager (CSM) – Lending Location: Chennai Experience: 4+ Years Company: LeadSquared Role Overview LeadSquared is hiring a Customer Success Manager to drive adoption, retention, and growth across lending clients (NBFCs, Banks, Fintechs). You will own post-go-live account management and ensure measurable business impact across loan origination and servicing workflows. Key Responsibilities - Manage end-to-end customer lifecycle for lending accounts - Drive platform adoption across LOS, LMS, underwriting, disbursal, and collections workflows - Conduct QBRs and stakeholder reviews with senior leadership - Identify expansion opportunities and support revenue growth - Monitor account health, mitigate churn risks proactively - Translate business requirements into scalable product configurations - Partner with Product and Implementation for continuous optimization Required Experience - 4+ years in Customer Success / Account Management (SaaS preferred) - Strong exposure to lending ecosystems (LOS, LMS, digital lending platforms) - Experience managing mid-market or enterprise fintech clients - Solid understanding of loan origination lifecycle and collections processes - Ability to engage CXOs, Ops Heads, and Tech stakeholders - Data-driven approach to performance metrics and reporting Success Metrics - Account retention and NPS - Product adoption depth - Expansion revenue - Zero unplanned churn

Requirements

• Customer Success
• Account Management
• Lending Ecosystems
• Data Analysis
• Product Configuration

Qualifications

• 4+ years in Customer Success / Account Management
• Strong exposure to lending ecosystems

Preferred Technologies

• Customer Success
• Account Management
• Lending Ecosystems
• Data Analysis
• Product Configuration