Customer Success Manager

About the job

What are we looking for? At LimeChat, we’re looking for a high-ownership Customer Success Manager (CSM). Be The Primary Owner For a Set Of D2C / Growth Accounts—account Health, Adoption, And Satisfaction Start And End With You. Drive Measurable Value to own the post-onboarding journey for our growth-stage clients. You’ll be responsible for driving outcomes, not just answering tickets. You’ll shape strategy, optimize campaigns, and make sure every account sees tangible business impact from LimeChat across revenue, automation, and CX. Responsibilities: Own a portfolio of growth clients: • Understand client goals (revenue, repeat purchase, support deflection, CSAT) and design strategies on LimeChat to hit them. Run regular reviews: • Lead Monthly/quarterly Business Reviews To Present Performance, Insights, And Next Steps; Align On Experiments And Roadmap For Each Account. Optimise Journeys & Campaigns: • Work with our internal teams to configure and iterate on WhatsApp flows, automation journeys, and campaigns to improve conversions and retention. Be the product expert clients trust: • Educate Customers On Best Practices, New Features, And Use Cases; Proactively Suggest What They Should Do Next, Not Just What’s Possible. Monitor Account Health: • Track adoption, key metrics, and product usage; spot early signs of risk and intervene before they turn into churn. Coordinate problem-solving: • Partner with Support, Product, and Engineering to get issues resolved quickly and communicate clearly with clients throughout. Advocate for customers internally: • Bring Structured Feedback And Patterns From Your Accounts To Product & GTM Teams To Influence Roadmap And Improvements. Support Expansion & Renewals: • Work with Sales/Leadership on upsell, cross-sell, and renewal motions by showcasing impact and unlocking new use cases.

Requirements

• Customer Success
• Communication Skills
• Problem-solving

Qualifications

• 1-3 years in a customer-facing role
• Experience with B2B or SaaS

Preferred Technologies

• Customer Success
• Communication Skills
• Problem-solving

Benefits

• Unlimited PTO / sick leave
• Subsidised fitness membership
• Free lunch and snacks
• Annual company retreat

About the company

At LimeChat, we’re on a mission to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors such as Stellaris, Titan, Pi Ventures and part of Y Combinator W21, we already power 500+ leading brands including Mahindra, HUL, ITC, and Mamaearth.