Customer Success Manager

About the job

About LimeChat At LimeChat, we’re on a mission to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors such as Stellaris, Titan, Pi Ventures and part of Y Combinator W21, we already power 500+ leading brands—including Mahindra, HUL, ITC and Mamaearth. What are we looking for? At LimeChat, we’re looking for a high-ownership Customer Success Manager (CSM) Be The Primary Owner For a Set Of D2C / Growth Accounts—account Health, Adoption, And Satisfaction Start And End With You. Drive Measurable Value to own the post-onboarding journey for our growth-stage clients... Responsibilities • Own a portfolio of growth clients: Understand client goals and design strategies on LimeChat to hit them. • Run regular reviews: Lead Monthly/quarterly Business Reviews To Present Performance, Insights, And Next Steps. • Optimise Journeys & Campaigns: Work with our internal teams to configure WhatsApp flows, automation journeys, and campaigns to improve conversions... • Be the product expert clients trust: Educate Customers On Best Practices... • Monitor Account Health: Track adoption, key metrics, and product usage; spot early signs of risk. • Coordinate problem-solving: Partner with Support, Product, and Engineering... • Advocate for customers internally: Bring Structured Feedback And Patterns. • Support Expansion & Renewals: Work with Sales/Leadership on upsell and renewal motions.

Requirements

• Customer Success
• B2B

Preferred Technologies

• Customer Success
• B2B

Benefits

• Unlimited PTO
• Subsidised fitness membership
• Free lunch and snacks

About the company

LimeChat, we’re on a mission to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors such as Stellaris, Titan, Pi Ventures and part of Y Combinator W21, we already power 500+ leading brands—including Mahindra, HUL, ITC, and Mamaearth.