Customer Success Manager

About the job

Do you have a passion for helping people and serving as their voice to shape our business and meet their needs? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyses change. As a Customer Success Manager, you are responsible for fostering intimate relationships and being a trusted advisor to our customers who use our Workflow Solutions. The CSM plays a vital role in ensuring our customers fully leverage the value of LSEG by discovering and implementing our solutions while continuously providing guidance throughout the customer's journey, creating the conditions for optimal renewal as well as revenue expansion. Your portfolio will primarily comprise of clients in the Asset Management, Wealth Management, and Investment Banking spaces. Role Responsibilities & Key Accountabilities: - Proactively seeks opportunities to build and enhance value for the customer and for LSEG - Is seen as a specialist on their book of business and can articulate any risks, maximizing available metrics to track customer health - Builds customer relationships with many different personas - Understands customer's needs and how LSEG's solutions can help fix them, increasing customer satisfaction with LSEG products - Provides valuable and timely customer insights to internal product and account teams Qualifications & Experience: - Bachelor's degree and relevant professional certifications recommended - Moderate product & workflow expertise and industry knowledge.

Requirements

• Customer Success Management
• Client Relationships
• Data Analysis
• Financial Markets Knowledge
• Communication Skills

Qualifications

• Bachelor's degree or equivalent
• CFA or CFA Candidate/MBA preferred

Preferred Technologies

• Customer Success Management
• Client Relationships
• Data Analysis
• Financial Markets Knowledge
• Communication Skills

Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

About the company

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.