Customer Success Manager

About the job

• Opportunity to learn • Great growth pace About Our Client The hiring organisation is a well-established player in the mechanic centric quick commerce platform. Job Description All customer interaction channels: WhatsApp, Helpline calls, App enquiries, web chat ● Ensure TAT-based query resolution (orders, product availability, delivery, returns, payment issues) ● Build SOPs, scripts, escalation matrix, and tracking mechanisms ● Monitor customer query trends to flag product gaps, catalogue issues, and delivery pain points Management & Inside Sales ● Manage incoming generated by marketing and field teams (mechanic sign-ups, product enquiries, promotions) ● Convert incoming into orders / repeat orders / catalogue adoption ● Design inside sales playbook: pitch formats, objection-handling guides, mechanic call scripts ● Own funnel KPIs: order %, repeat rate, conversion time Team Management ● Manage a team of 4-8 Customer Executives / Inside Sales Agents ● Train team on product knowledge, mechanic behaviors, catalogue usage & CRM ● Build incentive plans focused on conversion, CSAT, and repeat engagement The Successful Applicant Experience in customer care, inside sales, or contact center, ideally in B2B or supply-chain-led business ● Strong communication skills (Hindi + English essential; Telugu/Kannada/Marathi advantageous) ● Ability to build and manage scripts, playbooks, SOPs, dashboards, FCR, SLAs ● Familiarity with CRM tools, WhatsApp Business API, VOIP systems, or customer software ● Strong problem-solving skills and ability to drive conversion under pressure What's on Offer • Opportunity to work with a reputed organisation • Company culture that fosters growth and innovation.

Requirements

• Customer Care
• Inside Sales
• Communication Skills
• CRM Tools
• Problem-Solving
• Team Management

Preferred Technologies

• Customer Care
• Inside Sales
• Communication Skills
• CRM Tools
• Problem-Solving
• Team Management

Benefits

• Opportunity to work with a reputed organisation
• Company culture that fosters growth and innovation

About the company

Michael Page is a well-established player in the mechanic centric quick commerce platform, known for its growth and innovation.