Customer Success Manager

About the job

Experience: 4–7 Years (HR Tech / HRMS Experience Mandatory) About the Role Seeking a Customer Success Manager with strong HRMS / HR Tech experience to own customer relationships, drive adoption, and ensure value delivery across our HR platform. Key Responsibilities: • Manage end-to-end relationships for enterprise HRMS customers. • Drive product adoption, usage, renewals, and customer satisfaction. • Act as the primary escalation point for functional HRMS queries. • Conduct trainings, release updates, and ROI/value discussions. • Ensure SLA compliance and maintain CSAT/NPS. • Coordinate with Product, Engineering, and Sales for delivery and issue resolution. • Identify upsell/expansion opportunities within accounts. Ideal Candidate: • 4–7 years in Customer Success / Account Management within HR Tech / HRMS (Mandatory). • Strong understanding of HR processes and HRMS modules. • Excellent communication, stakeholder management, and problem-solving skills. • Project management and documentation proficiency; strong MS Excel/PowerPoint skills. • Bachelor’s degree required; MBA preferred.

Requirements

• Customer Relationship Management
• Product Adoption
• Stakeholder Management
• Problem Solving

Qualifications

• Bachelor’s degree

Preferred Technologies

• Customer Relationship Management
• Product Adoption
• Stakeholder Management
• Problem Solving

About the company

PeopleStrong is focused on providing HR Tech and HRMS solutions that drive customer satisfaction and value delivery across HR platforms.