Customer Success Manager

About the job

About Position: We are seeking a highly experienced Senior DevOps Engineer with deep expertise in Azure cloud services and a strong development background. This role is ideal for professionals who thrive in fast-paced environments and are passionate about building scalable, secure, and automated infrastructure solutions. You will lead DevOps initiatives, drive cloud adoption, and collaborate across teams to implement best practices in CI/CD, infrastructure as code, and container orchestration. • Customer Journey Design: Create and manage onboarding, adoption, and success journeys tailored to client needs and product use cases. • Value Realization: Partner with customers to demonstrate how our products help achieve their business goals and optimize outcomes. • AI & Technology Guidance: Simplify complex product capabilities, including AI-driven features, into clear use cases for customers. • Engagement Programs: Leverage Gainsight CS or marketing automation tools such as Marketo, Eloqua, or Pardot to deliver targeted campaigns and adoption nudges. • Cross-Functional Collaboration: Work closely with Product Management, Marketing, and Support to escalate customer needs, influence product roadmap, and close the feedback loop.

Requirements

• Strong functional understanding of enterprise software
• AI literacy
• Experience with Gainsight CS or marketing automation platforms

Qualifications

• Bachelor’s or master’s degree in business, Technology, or related discipline

Preferred Technologies

• Strong functional understanding of enterprise software
• AI literacy
• Experience with Gainsight CS or marketing automation platforms

Benefits

• Competitive salary and benefits package
• Culture focused on talent development
• Annual health check-ups

About the company

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. They invite applications from qualified individuals regardless of gender or preference and support hybrid work.