Customer Success Manager

About the job

Customer Success Manager (Salesforce Commerce Cloud / Demandware exp mandatory) To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM... Responsibilities: • Function as the Commerce Cloud Subject Matter Expert (SME)... • Attain Trusted Advisor status... • Work closely with the customer to prepare for peak periods... • Provide proactive Communications in the event of a service degradation... • Participate in issues and act as an advocate... • Conduct regular checkpoint calls with the customer... • Responsible for the coordination of multi-functional resources... • Provide timely account or issue executive level summary... • Coordinate and work closely with the Commerce Cloud Success Manager... • Identify and advocate for customer products needs... • Proactive liaison and focal point... • Assist in driving follow-up/completion of recommendations... • Assist customers with finding solutions... Minimum qualifications: • Minimum of 8 years relevant work experience... • Demonstrating technical expertise in Salesforce Commerce Cloud... • Flexibility to work in AMER / APAC hours is must...

Requirements

• Salesforce Commerce Cloud
• Technical Account Management
• Customer Success

Qualifications

• Degree or equivalent experience

Preferred Technologies

• Salesforce Commerce Cloud
• Technical Account Management
• Customer Success

Benefits

• Equal Employment Opportunity
• Inclusive benefits

About the company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. Salesforce empowers companies across every industry to blaze new trails and connect with customers in new ways, driving innovation with AI, data, and CRM.