Customer Success Manager

About the job

As a Customer Success Manager with B2B SaaS experience, you will be responsible for owning a portfolio of US-based childcare centers and schools. Your key responsibilities will include: - Building deep, meaningful relationships with center owners and directors to drive product adoption and engagement. - Conducting onboarding sessions, regular check-ins, and QBRs to ensure customer success. - Identifying opportunities for renewals, upsells, and cross-sells within your accounts. - Collaborating with internal teams to address customer feedback and deliver effective solutions. - Tracking account health metrics, flag risks early, and ensuring customer retention. - Representing the voice of the customer to shape the product roadmap and customer experience. - Delivering high-touch experiences that reinforce commitment to partnership and care.Qualifications required for this role include: - 2-5 years of experience in Customer Success or Account Management, preferably in SaaS or EdTech. - Proven experience managing enterprise or mid-market clients in the US, Europe, Middle East, and Africa market. - Exceptional communication and relationship-building skills with a customer-first mindset. - Strong problem-solving and analytical skills with the ability to manage multiple priorities. - Proficiency with CRM or CS tools.

Requirements

• Account Management
• Customer Retention
• Communication Skills

Qualifications

• 2-5 years of experience in Customer Success or Account Management

Preferred Technologies

• Account Management
• Customer Retention
• Communication Skills

About the company

Talentiser Pvt Ltd. specializes in providing tailored B2B SaaS solutions and has a focus on customer success, ensuring clients in the childcare sector thrive with their services.