Customer Success Manager

About the job

Role Overview: We’re looking for a proactive and strategic Customer Success Manager (CSM) who can build strong, consultative relationships with our existing clients. This role combines project management, marketing strategy, and platform expertise. The ideal candidate will serve as a trusted advisor, working cross-functionally to identify client challenges, deliver solutions, and drive retention and account growth through impactful lifecycle marketing programs. Key Responsibilities: • Serve as the primary point of contact for assigned clients, managing communication and ensuring smooth project delivery across campaigns and initiatives. • Build strong client relationships through regular check-ins, quarterly reviews, and performance discussions. • Understand client business models, marketing goals, and technical environments to identify pain points and propose effective lifecycle marketing solutions. • Work with internal teams (strategy, creative, tech, and data) to execute client deliverables on schedule, ensuring quality and alignment with client objectives. • Develop and nurture long-term client partnerships by offering strategic guidance on email, SMS, and omni-channel marketing using leading platforms like Braze, SFMC, Iterable, Klaviyo, and HubSpot. • Translate complex platform capabilities into clear use cases and actionable strategies for clients. • Track and analyze campaign performance, identify optimization opportunities, and communicate results. • Collaborate with leadership to identify expansion opportunities through cross-sell or upsell. • Maintain high client satisfaction scores and proactively manage risks or churn triggers. Desired Skills & Experience: • 3+ years of experience in Customer Success, Account Management, or Project Management in a marketing or digital agency environment. • Hands-on experience with one or more marketing automation platforms (Braze, SFMC, Iterable, Klaviyo, HubSpot). • Strong understanding of lifecycle marketing, CRM, and retention strategies. • Excellent communication, relationship management, and presentation skills. • Ability to manage multiple clients and complex projects concurrently. • Analytical mindset with the ability to interpret campaign data and KPIs. • Comfortable working with both brand and / OR Agency-side stakeholders and internal delivery teams.

Requirements

• Braze
• Klaviyo
• Iterable
• Hubspot
• Marketo
• Pardot
• Campaign Management
• Key Account Management
• Project Management
• CRM

Qualifications

• MBA
• Bachelor’s degree in Business, Management, or a related field

Preferred Technologies

• Braze
• Klaviyo
• Iterable
• Hubspot
• Marketo
• Pardot
• Campaign Management
• Key Account Management
• Project Management
• CRM

About the company

Uplers is a company focused on providing solutions in areas of marketing and customer success. They aim to assist talents in finding relevant opportunities and ensure smooth engagement processes.