Customer Success Manager (CSM)

About the job

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying. About LimeChat At LimeChat, we’re on a mission to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors such as Stellaris, Titan, Pi Ventures and part of Y Combinator W21, we already power 500+ leading brands—including Mahindra, HUL, ITC, and Mamaearth. ... You’ll be their go-to partner for conversational commerce on WhatsApp and chat. Responsibilities Own a portfolio of growth clients: - Understand client goals (revenue, repeat purchase, support deflection, CSAT) and design strategies on LimeChat to hit them. - Run regular reviews: Lead Monthly/quarterly Business Reviews To Present Performance, Insights, And Next Steps; Align On Experiments And Roadmap For Each Account. ... Year 2+ Grow into Senior CSM, own a key segment/region, or transition into Enterprise CSM, Onboarding, or Product/Growth roles depending on your strengths. Benefits - Unlimited PTO / sick leave - Subsidised fitness membership - Free lunch and snacks - Annual company retreat - Bring your dog/cat to work 🐶

Requirements

• Customer Success
• Account Management
• Onboarding
• Data Analysis
• Relationship Building

Qualifications

• 1–3 years in a customer-facing role in a B2B or SaaS environment

Preferred Technologies

• Customer Success
• Account Management
• Onboarding
• Data Analysis
• Relationship Building

Benefits

• Unlimited PTO / sick leave
• Subsidised fitness membership
• Free lunch and snacks
• Annual company retreat
• Bring your dog/cat to work

About the company

LimeChat is on a mission to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors such as Stellaris, Titan, Pi Ventures and part of Y Combinator W21, they power 500+ leading brands across various industries. The company is driven by founders who are Computer Science alumni from IIT Delhi, recognized for their groundbreaking work.