Customer Success Manager (Salesforce Commerce Cloud)

About the job

Customer Success Manager (Salesforce Commerce Cloud / Demandware exp mandatory) To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life... Minimum qualifications: • Minimum of 8 years relevant work experience in one or more of the following: Technical Account Management, Project or Program Management, Development, or Technical Services/Architect roles. • Demonstrating technical expertise in Salesforce Commerce Cloud, Customisation, Implementation, Product knowledge, Major releases of Salesforce, Different Clouds knowledge, etc. Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. • Candidates currently in roles such as Salesforce Commerce Cloud Technical Architect, Salesforce Commerce Cloud Solution Architect, etc. are encouraged to apply for this position. • Flexibility to work in AMER / APAC hours is must • Salesforce Commerce Cloud certifications • Experience with Salesforce Commerce Cloud preferred (former Demandware Commerce).

Requirements

• Salesforce Commerce Cloud
• Technical expertise
• Consulting skills

Qualifications

• Bachelor’s Degree

Preferred Technologies

• Salesforce Commerce Cloud
• Technical expertise
• Consulting skills

About the company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.