Customer Success Operations Manager

About the job

As a Customer Success Operations Manager at PubMatic, you will play a crucial role in managing publisher clients and ensuring world-class customer service. Your unique blend of ad operations knowledge, technical expertise, and communication skills will be essential in this role. You will work closely with internal teams to deliver customized implementation plans, troubleshoot ad technology-related issues, and provide support throughout the implementation process. • *Responsibilities:** - Manage account setup and maintain accounts on the PubMatic system. - Ensure timely execution of technical integrations and deliver excellent service during implementation. - Collaborate with internal teams to create customized implementation plans for select clients. - Keep multiple support systems updated, such as Salesforce, JIRA, Zendesk, etc. - Handle escalations for integration issues, discrepancies, and Brand Safety concerns. - Generate and interpret reports to provide competitive insights for clients. - Collaborate with internal and external customers to maximize returns for end customers. - Provide additional support to EMEA regional accounts. • *Requirements:** - 2+ years of experience with knowledge of Header Bidding, oRTB protocol, RTB/PMP, and Ad Networks. - Experience working with multiple SSPs, Custom Prebid Wrappers, and various ad formats/platforms is a plus. - Proficiency in Excel, including Excel Macros and MS Access; familiarity with MS Project, SQL, and other Database tools is a plus. - Experience using complex data sets to track performance trends and identify anomalies. - Exposure to Ad Trafficking using Ad Servers like DFP and AdTech is advantageous. - Familiarity with web applications, web forms, and web servers, with knowledge of HTML or JavaScript. - Ability to use debugging tools like Fiddler and Firebug. - Proactive, self-motivated, with logical reasoning and problem-solving skills. - Customer service-oriented with an organized and detailed approach to tasks. - Excellent written and spoken English skills. • *Qualifications:** - B.E./ B.Tech. in Computers or equivalent.

Requirements

• Header Bidding
• oRTB protocol
• RTB/PMP
• Ad Networks
• Excel
• SQL
• Ad Trafficking
• HTML
• JavaScript

Qualifications

• B.E.
• B.Tech.
• in Computers or equivalent

Preferred Technologies

• Header Bidding
• oRTB protocol
• RTB/PMP
• Ad Networks
• Excel
• SQL
• Ad Trafficking
• HTML
• JavaScript

Benefits

• stock options
• parental leave
• healthcare insurance
• broadband reimbursement
• healthy snacks
• catered lunches

About the company

PubMatic is a global platform that aims to power the publishing ecosystem. They provide technology and data solutions in the digital advertising space, focusing on maximizing the revenue potential for their publisher partners. The team emphasizes a culture of collaboration, innovation, and customer satisfaction.