Customer Success or Account Management

About the job

Hiring at AI Powered Childcare Management Software, B2B SaaS company. Key Responsibilities: • Own a portfolio of EMEA-based childcare centers and schools, building deep, meaningful relationships with center owners and directors. • Drive product adoption and engagement by helping customers get the most value out of illumine. • Conduct onboarding sessions, regular check-ins, and QBRs (Quarterly Business Reviews) to ensure customer success. • Identify opportunities for renewals, upsells, and cross-sells within your accounts. • Collaborate with internal teams, including Product, Sales, and Support, to address customer feedback and deliver quick, effective solutions. • Track account health metrics, flag risks early, and take proactive measures to ensure customer retention. • Represent the voice of the customer to help shape our product roadmap and customer experience. • Consistently deliver delightful, high-touch experiences that reinforce illumine’s commitment to partnership and care. Requirements: • 2-5 years of experience in Customer Success or Account Management, preferably in SaaS or EdTech. • Proven experience managing enterprise or mid-market clients in the Europe, Middle East, and Africa (EMEA) market. • Exceptional communication and relationship-building skills, with a customer-first mindset. • Strong problem-solving and analytical skills, with the ability to manage multiple priorities. • Proficiency with CRM or CS tools.

Requirements

• customer success
• account management
• communication skills
• relationship building
• problem-solving
• analytical skills

Preferred Technologies

• customer success
• account management
• communication skills
• relationship building
• problem-solving
• analytical skills