Customer Success Partner

About the job

Key Responsibilities • Support Client Managers through standard channels and build long-term, trust-based relationships with customers to ensure they realize full value from their investment. • Continuously assess customer progress against goals and drive outcomes across adoption, usage, business value, and overall relationship health. • Proactively resolve customer challenges by leveraging cross-functional resources. • Manage CAT allocation processes and coordinate with customers to ensure delivery on commitments. • Handle ocean & logistics contract renewals and tender processes in collaboration with internal stakeholders. • Ensure timely contract renewals and effective contract management. • Work closely with frontline sales teams for account planning, goal setting, and marketing strategies. • Communicate service updates and rate changes to assigned customers. • Execute sales support tasks and commercial activities end-to-end. • Support management with day-to-day team requirements. • Assist in special projects, training initiatives, and reporting activities. • Manage escalations and dispute resolution effectively. • Act as backup for other Senior Customer Success Partners and Customer Success Managers when required. • Escalate critical situations to management in a timely manner. • Manage a portfolio of high-value, high-volume customers. • Serve as a role model and set benchmarks for best practices within the team. • Support implementation of local and global initiatives. • Drive functional transformation and commercial awareness across teams and regions. Required Experience & Skills • Bachelors degree in Business or a related field preferred • Require 2-6 years of experience in Sales Support / Customer Support within a similar domain • Strong account management and customer relationship-building skills • Good commercial acumen • Excellent communication and stakeholder management skills • Strong understanding of customer pain points and solution alignment • Proficiency in MS Office (Excel, Word, Outlook)