Customer Success Professional

About the job

About MyOperator MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp Calls and AI-powered chat voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single no-code platform. Trusted by 12,000 brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount. Role Overview We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team of Customer Success Executives. You will be responsible for driving the end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base. Key Responsibilities - Lead and mentor team of Customer Success Executives - Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients - Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers - Implement and scale tech-touch engagement models for effective customer coverage - Develop strategies to drive deep product adoption and showcase the value of MyOperator’s solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.) - Monitor health metrics, churn signals, and client escalations; design proactive action plans - Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience - Deliver regular business reviews and performance reports to leadership, CEO, and senior stakeholders - Continuously optimize processes to enhance team productivity and customer outcomes Qualifications - 4-6 years of proven experience in Customer Success/Account Management within SaaS, Telecom, CPaaS, or Cloud Communication - Minimum of 2 years of direct experience leading Team Leaders/Managers - Strong exposure to managing high-volume SMB customer bases - Excellent strategic thinking, problem-solving, and analytical skills - Tech-savvy mindset with experience implementing automation or tech-touch models - Experience reporting to senior leadership (CEO, VP-level) is highly desirable - Exceptional communication and stakeholder management skills Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us.

Requirements

• Customer Success
• Account Management
• Team Leadership
• Strategic Thinking
• Problem-solving
• Analytical Skills
• Effective Communication

Preferred Technologies

• Customer Success
• Account Management
• Team Leadership
• Strategic Thinking
• Problem-solving
• Analytical Skills
• Effective Communication

Benefits

• Career growth opportunities
• Competitive salary
• Performance-based incentives
• Dynamic inclusive work environment
• Significant opportunities for professional growth

About the company

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp Calls and AI-powered chat voice bots into one intelligent business communication platform. Trusted by 12,000 brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.