Customer Success Professional

About the job

Job Summary We are looking for a Customer Success professional to build and maintain strong client relationships, ensure timely escalation handling, maintain and improve NPS, and drive product adoption. How you will make an impact : • Be the trusted advisor and primary point of contact for customers, ensuring they have an exceptional experience with Zyla. • Build lasting client relationships and drive deeper engagement by understanding their needs, workflows, and challenges. • Ensure smooth customer onboarding and adoption, empowering clients to leverage the Zyla product effectively. • Improve key success metrics by increasing product adoption, enhancing NPS, reducing churn, and boosting renewals. • Represent the voice of the customer to Sales and Product teams. • Proactively resolve issues through timely escalations and regular business reviews. We are looking for people who : • Have 1–5 years of experience in Customer Success, • Possess excellent communication and relationship-building skills • Are proactive, solution-oriented, and able to handle escalations in a timely manner. • Can analyze customer needs, document requirements, and translate insights into actionable improvements. • Thrive in a fast-paced environment and enjoy collaborating across Sales, Product, and Operations teams. What we offer : • Opportunity to directly work on a very innovative product that has a big societal impact. • Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus. • An open set-up where you can innovate every day. • Strong sales incentive structure and attractive stock options.

Requirements

• Customer Success
• Communication
• Relationship Building
• Problem Solving

Preferred Technologies

• Customer Success
• Communication
• Relationship Building
• Problem Solving

Benefits

• Sales incentives
• Stock options

About the company

Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.