Customer Success Professional – HR Tech

About the job

Job Title: Customer Success Professional – HR Tech Location: Bengaluru Job Type: Full-Time (Hybrid) About Us TalentRecruit is a leading HR Tech company dedicated to transforming the way organizations attract, engage, and retain top talent. Our cutting-edge AI powered technology empowers HR and Talent Acquisition teams to optimize their hiring processes and improve workforce management. We are looking for a passionate and experienced Customer Success Executive with a background in Talent Acquisition who is eager to transition into the HR Tech space. Role Overview As a Customer Success Professional, you will play a pivotal role in ensuring our customers maximize the value of our HR Tech solutions. Leveraging your Talent Acquisition expertise, you will guide clients in adopting our technology to enhance their hiring strategies. Your focus will be on onboarding, training, relationship management, and driving product adoption to ensure customer satisfaction and retention. Key Responsibilities • Act as a trusted advisor to HR and Talent Acquisition teams, helping them integrate and optimize our HR Tech solutions. • Conduct onboarding and training sessions for new clients, ensuring seamless product adoption. • Understand customer goals, challenges, and workflows to provide tailored solutions that drive success. • Collaborate with Product, Sales, and Support teams to resolve customer concerns and enhance the user experience. • Monitor customer engagement, usage metrics, and satisfaction levels to proactively address issues. • Identify opportunities for upselling and expansion within existing accounts. • Gather customer feedback and share insights with internal teams to drive continuous product improvement. • Stay up to date with HR Tech trends and best practices to provide strategic guidance to clients. Qualifications & Skills • Bachelor’s degree in Information Technology, Computer Science or a related discipline or a Bachelor’s degree in Business. • 5 - 12 years of experience in Talent Acquisition, Recruitment, or HR, with a strong understanding of hiring processes. • Passion for technology and eagerness to transition into the HR Tech industry. • Strong communication and relationship-building skills. • Ability to translate HR challenges into technical solutions. • Customer-focused mindset with a proactive problem-solving approach. • Experience with Applicant Tracking Systems (ATS), HR software, or related technologies is a plus. • Ability to manage multiple client relationships and prioritize effectively. • Data-driven approach to customer success, with an ability to analyze metrics and drive results. Why Join Us? • Be part of an innovative company at the forefront of HR Tech. • Opportunity to leverage your Talent Acquisition experience in a technology-driven role. • Career growth in a fast-paced and evolving industry. • Competitive compensation, benefits, and a collaborative work environment. If you are a Talent Acquisition professional eager to step into the HR Tech space and make a real impact, we’d love to hear from you! Apply today and help us revolutionize the future of HR and recruitment.