Customer Success Representative

About the job

Responsibilities: • Manage end-to-end customer relationships from post-sale through ongoing account management across the Asia-Pacific region • Drive annual subscription renewals and identify expansion opportunities • Conduct product demonstrations, explain new features, and onboard new customers • Monitor customer engagement metrics and conduct regular account health reviews • Build and nurture strong customer relationships to increase product adoption and satisfaction • Identify and execute cross-sell and upsell opportunities within existing accounts • Serve as the voice of the customer, providing feedback to internal teams • Work across multiple time zones to accommodate customers throughout the region Requirements: • Fluency in Mandarin and Cantonese (spoken and written) is essential for serving customers in China, Hong Kong, and Taiwan • Professional proficiency in English • Minimum 2 years of experience in Customer Success, Account Management, or a related role, preferably within an online or SaaS environment • Experience with CRM platforms and customer support tools such as Salesforce, or similar systems, is highly desirable • Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously • Excellent interpersonal and communication skills with the ability to build rapport and trust across cultures • Customer-centric approach with the ability to understand business needs and deliver tailored solutions • Team player with high integrity, reliability, and attention to detail • Flexibility to work with customers across different time zones in the Asia-Pacific region

Requirements

• Customer Success
• Account Management
• CRM Platforms
• Salesforce
• Interpersonal Communication

Qualifications

• Fluency in Mandarin and Cantonese
• Professional proficiency in English
• 2 years of experience in relevant roles

Preferred Technologies

• Customer Success
• Account Management
• CRM Platforms
• Salesforce
• Interpersonal Communication

About the company

KAAPRO is a management solutions company focused on customer success and account management. Based in the Asia-Pacific region, they engage in building long-term relationships with clients, utilizing a team committed to high levels of customer engagement and satisfaction.