Customer Success & Sales Executive

About the job

Responsibilities • Handle leads from Instagram & Facebook ads through WhatsApp and calls. • Understand customer needs and recommend suitable rental systems. • Complete KYC formalities and close deals. • Follow up with customers for renewals and payments. • Coordinate with the technical support team for customer issue resolution. • Maintain lead and payment records. Requirements • Graduate (any stream); 0–2 years of experience in sales or customer support preferred. • Strong communication skills in English, Hindi, and Marathi. • Basic knowledge of MS Excel/Google Sheets. • Preferred: Someone who is genuinely interested in tech hardware (laptops, PCs, consoles, and more) and enjoys discussing them with others. • Customer-first mindset and ability to build trust quickly. • Based in Pune (preferred Pimpri-Chinchwad area).

Requirements

• Sales
• Customer Support
• Lead Management
• Communication

Qualifications

• Graduate

Preferred Technologies

• Sales
• Customer Support
• Lead Management
• Communication

About the company

Next Step is Pune’s most reliable device as a service solution that provides laptops, PCs, and gaming consoles on flexible rental plans. We help individuals and businesses get the right systems without upfront costs, backed by dependable support.