Customer Success, Senior Analyst

About the job

Responsibilities: • Enable customers to achieve their survey project goals using Cint's ResTech platforms. • Manage relationships with Cint's clients to drive usage and adoption of Cint's products, and advocate for customer needs across internal stakeholder groups. • Onboard new client business and train new and existing customers to use Cint's products in an optimal way. • Gain a working understanding of clients' businesses and organizational structures to identify opportunities for growth and performance improvement. • Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth. Qualifications: • Relevant customer-facing experience with ability to manage projects under tight deadlines. • Experience with internal and external relationship management, client presentations, and quantitative data analysis. • Excellent written and verbal communication skills (English & Japanese). • Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals. • Resourceful problem solving, organized and process-oriented. • Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells.

Requirements

• project management
• relationship management
• communication
• data analysis

Qualifications

• Relevant customer-facing experience
• Experience with relationship management

Preferred Technologies

• project management
• relationship management
• communication
• data analysis

About the company

Cint is a pioneer in research technology (ResTech), offering a platform for businesses to gather insights from real users to help build strategies and refine digital advertising initiatives. Cint aims to spark curiosity globally.