Customer Success Senior Specialist

About the job

Responsibilities: • Act as strategic partners to our key local, regional and global clients • Is an internal and external innovation agent. Drive change for faster reaction to changing market requirement. • Is considered known experts in their market (industry, products, channels etc.) • Support internal Sales team in lead generation/ business development process. External • Understands and works with the whole portfolio of Point of Sales- related data with global and key clients (gfknewron market, predict and consumer) and is the central point of contact • Delivers insightful top-level presentations and actionable recommendations to our key clients • Become a market expert in one or more categories / industry segments. • Ensures effective and efficient client training and onboarding of new senior customers. • Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to client to reach our high goals • Educates key and senior customers about the most relevant features/functionalities for their specific business needs. • Finds and builds, new user base for NIQ offerings • Develops fact-based answers to complex key business questions. Elaborates use cases with clients that shows the value of NIQ data and their outcome for the clients • Identifies Sales leads for cross sell and upsell opportunities with the client • Helps to improve business renewal rate by demonstrating clear business outcomes and value Internal • Makes sure that the client experience is at a high level and servicing comparable over the team members • Responsible for managing client concerns and making sure of the resolution process through discussion and execution with all internal stakeholders in the organization.

Requirements

• Client Management
• Analytical Skills
• Communication
• Project Management

Qualifications

• Bachelor´s/ Master´s degree in Business Administration
• 1-4 years of experience in consulting or market research

Preferred Technologies

• Client Management
• Analytical Skills
• Communication
• Project Management

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.