Customer Success Specialist

About the job

Location: Pune/Bengaluru Role Type: Individual Contributor Industry: SaaS | Data Security About Us: Concentric AI is a Silicon Valley-founded pioneer redefining data security through our patented Semantic Intelligence platform. By leveraging deep learning and LLMs, we autonomously discover and protect sensitive data at scale, eliminating the need for outdated manual rules. This is your chance to join a rocket ship where your work directly secures the world's most sensitive data while building a category-defining company alongside the brightest minds in AI and Cybersecurity. We are not just building a product; we are setting the new global standard for how organizations protect their digital future. About the Role As a Customer Success Specialist, you will act as a trusted advisor to our clients, bridging the gap between technical data security capabilities and business risk reduction. You will lead a portfolio of high-value enterprise accounts, overseeing the entire customer journey from onboarding to renewal, ensuring a "client-first" approach in the global market. • Onboarding & Adoption: Lead the onboarding of new enterprise customers and help to build data security program ensuring rapid adoption of Concentric product and value realization. • Relationship Management: Establish strong, trusted advisor relationships with CISOs, VPs of Engineering, and Security Managers. • Health Monitoring & Risk Management: Proactively monitor customer health metrics (usage, risk reduction) to prevent churn and resolve issues effectively. • Strategic Reviews: Conduct Quarterly Business Reviews (QBRs) focusing on value delivered, compliance status, and ROI of the platform. • Expansion & Growth: Identify opportunities for upselling and cross-selling within existing accounts to increase Net Retention Rate (NRR). • Customer Advocacy: Act as the "Voice of the Customer" internally, working closely with Product and Engineering teams to improve product features. Qualifications & Skills • Education (MUST HAVE): Graduation/Post Graduation in a STEM field (Science, Technology, Engineering, or Mathematics) from a reputed institution is a mandatory requirement. • Experience: 5-12 years of experience in Customer Success, Account Management, or Solutions Engineering within B2B SaaS, preferably in Cybersecurity or Cloud Infrastructure. • Domain Knowledge: Solid understanding of Data Security, DSPM, Data Governance, or Cloud Security (AWS, Azure, GCP) or IT infra. • Communication: Exceptional verbal and written communication skills in English. Experience in handling NAM or EMEA customers will be a plus. • Technical Aptitude: Familiarity with data security concepts (Data Classification, PII, Data Discovery) and API integrations. • Leadership: Proven ability to manage complex, enterprise-level accounts and mentor junior CSMs. We have our offices in Pune and Bengaluru. We are looking for our candidates for both the locations.

Requirements

• Data Security
• Customer Success
• Communication
• Technical Aptitude

Qualifications

• Graduation/Post Graduation in a STEM field
• 5-12 years in Customer Success or Account Management

Preferred Technologies

• Data Security
• Customer Success
• Communication
• Technical Aptitude

About the company

Concentric AI is a pioneer in redefining data security through their patented Semantic Intelligence platform. They focus on protecting sensitive data and building industry standards in data security.