Customer Success Specialist

About the job

As a Customer Success Specialist, you will help professors at leading universities integrate JoVE videos into their courses to improve teaching outcomes and student success. - Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage. - Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits. **Requirements:** - A Master's degree or PhD in Life Science disciplines. - 1-3 years of experience in customer facing roles is preferred. - Fluent communication skills in English. - Strong interpersonal skills with a passion for remote relationship-building.

Requirements

• Fluent communication skills
• Interpersonal skills

Qualifications

• Master's degree or PhD in Life Science disciplines
• 1-3 years of customer-facing experience

Preferred Technologies

• Fluent communication skills
• Interpersonal skills

About the company

JoVE aims to enhance scientific research and education through innovative video solutions. They are utilized by thousands of leading institutions worldwide.