Customer Success Specialist

About the job

Location : Remote Experience : 1 - 3 years Join one of the world's top coaching management platforms — Simply.Coach! We're on a mission to support coaches across the globe with a purpose-driven, intuitive platform that helps them, and their clients grow. We're now looking for passionate individuals who love working with customers and want to grow in a product-focused B2B SaaS environment. What You'll Do Sales Activities - Understand potential customer needs and present how our platform can help them. - Deliver engaging demos and walkthroughs of product features. - Qualify leads and support the sales funnel with proactive outreach. - Work closely with sales leadership to shape acquisition and retention strategies. Customer Support - Be the first point of contact for customer queries across channels like email, and live chat. - Troubleshoot issues, provide effective solutions, and ensure a high level of customer satisfaction. - Maintain deep product knowledge to assist users confidently and efficiently. - Log customer feedback and interactions to inform internal teams. Relationship Building - Foster strong, trust-based relationships with customers. - Regularly check in with existing customers to ensure satisfaction and gather feedback. - Look for opportunities to upsell, cross-sell, and increase product engagement. Reporting & Collaboration - Share insights on customer interactions and performance with internal teams. - Collaborate with marketing and product to feed customer input into product innovation.

Requirements

• Customer Success
• Sales
• Communication Skills
• Problem-Solving
• Relationship Building

Qualifications

• 1 - 3 years of experience in B2B SaaS (customer success, support, sales, or similar roles).
• Customer-obsessed with great communication and problem-solving skills.

Preferred Technologies

• Customer Success
• Sales
• Communication Skills
• Problem-Solving
• Relationship Building

About the company

Simply.Coach is a coaching management platform that supports coaches with a purpose-driven, intuitive platform that helps them and their clients grow.